Jun 4, 2015

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Second hand product sold by Amazon

Ordered a  D-Link DIR 605L Wireless N cloud Router from Amazon costing around 1395.
Link to product: http://www.amazon.in/gp/product/B0085IAWQG?psc=1&redirect=true&ref_=oh_aui_detailpage_o00_s00
Order # 403-2699994-4629964
Ordered Date: 3rd June 2015
Delivery Date: 4th June 2015

Paid 99Rs extra for a 1 day guaranteed delivery provided by Amazon.

Sold by The WiFi Zone  and Fulfilled by Amazon.

Eagerly waited for the product on 4th till evening at office, finally by 6PM got the product. But the delivery guy didn't ask my Id proof or any other details nor did collect my signature. They don't have any proof that I received the item.

I reached home by 8PM taking a cab eagerly to connect the router and use, opened the amazon box. Unless other products I have ordered from amazon the product seal was open and when I  opened it found saw all the wires, adapter and router misplaced... something suspicious. Still hoping for the best I connected the router, but couldn't see the router name nor configure it. later realized that router was showing a different name as "Gautam Jindal". Then realized that I have got a used product or a faulty product returned by some one else.
Amazon promises that they sell genuine products and this is what reputation they have. Fulfilled by Amazon.

Again for returning the product I have to carry the whole box again to office. Loss of time, painful and very much disappointed by eCommerce site like Amazon.

I couldn't make an important Skype call which was to happen at 11PM due to this. Again has to wait for 2 days for getting the refund amount. Highly disappointed and frustrated now am going to post this to as many forums, review forums, consumer forums possible. Let every one know their truth.

OLX is better site to do these kind of second hand sales.

Few pictures as proof,
After opening the box
Connecting to Wifi from mobile showed this name
Connecting to Wifi from laptop too showed this name
Amazon site selling the product.

Note: They have replaced the faulty item with a new item later for me
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